Refund Policy

Understanding our refund policy and how to request a refund for eligible services

Last Updated: October 31, 2025

Our Commitment

At Picksy, we strive to provide exceptional service and value. This policy outlines the conditions under which refunds may be issued.

Refundable Services

Listing Fees

Conditions for Refund:

  • ✓If your post is not activated within 48 hours after a successful payment
  • ✓Technical issues preventing listing display

Refund Amount

100% refund

Processing Time

5-7 business days

Featured Listing Upgrades

Conditions for Refund:

  • ✓If your post is not activated within 48 hours after a successful payment
  • ✓Technical issues preventing feature display

Refund Amount

100% refund or credit

Processing Time

3-5 business days

Non-Refundable Services

The following services are generally not eligible for refunds:

  • ✗Listing fees after 48 hours window upon activation
  • ✗Completed transactions and property sales
  • ✗Services already rendered or delivered
  • ✗Expired listing periods
  • ✗Custom services or consultations
  • ✗Third-party service fees

Questions About Refunds?

Our support team is here to help

Email: refunds@picksy.com

Phone: +94 11 234 5678